SPARE PART WALA – RETURN POLICY

Last Updated: 20 August 2026
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Spare Part Wala sells technical spare parts for different electrical appliances, power tools, machines and equipment. Due to the technical nature of spare parts, customers are requested to carefully verify the model, size, specification and compatibility before placing an order.
This Return Policy explains when a product may be returned and the conditions applicable to an approved return.
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1. RETURN ELIGIBILITY
A product may be eligible for return only in verified cases such as:
• Wrong product supplied by Spare Part Wala
• Product received in a defective condition
• Product damaged during transit
• Verified missing or short quantity
• Product materially different from the product ordered or described on our website
• Any other situation where a return is required under applicable law
All return requests are subject to verification and approval.
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2. RETURN TIME PERIOD
Eligible return-related issues should generally be reported within:
• 7 days of delivery for wrong, defective, damaged or materially different products
• 48 hours of delivery for missing items or short quantity
Requests received after the applicable period may not be accepted, except where required by applicable law.
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3. WRONG OR INCOMPATIBLE PRODUCT ORDERED BY CUSTOMER
If the customer orders the wrong spare part due to:
• Wrong model selection
• Wrong size selection
• Wrong specification selection
• Wrong variant selection
• Failure to check compatibility
• Failure to consult a technician where necessary
the product will generally NOT be eligible for return.
Customers are responsible for checking the suitability of the spare part before placing the order.
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4. PRODUCT DOES NOT FIT THE CUSTOMER’S MACHINE
If the product supplied matches the product ordered and the product listing on our website, but it does not fit or work with the customer’s particular machine, the product will generally NOT be eligible for return solely because of the compatibility or fitment issue.
Customers should confirm compatibility before ordering.
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5. OLD OR REMOVED PART LOOKS DIFFERENT
The new spare part may look different from the old or removed part from the customer’s machine.
If the product received matches the product shown and described on our website and the applicable model/specification, a difference in appearance from the old part alone will NOT be a valid reason for return.
Customers should not rely solely on the appearance of their old part when selecting a spare part.
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6. PRODUCT IMAGE, MODEL, SPECIFICATION AND PACKAGING
The product supplied will generally match the product shown in the product image and described in the product listing on our website.
The applicable product model and specification will remain the same. However, packaging, labels, packaging colour, branding or outer presentation may vary due to manufacturer batches, supplier changes or product availability.
A difference in packaging or outer presentation alone will NOT be a valid reason for return, provided that the product supplied matches the product shown/described and the applicable model and specification.
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7. PRODUCT QUALITY OR APPEARANCE NOT LIKED
Returns will generally NOT be accepted solely because:
• The customer does not like the product’s appearance
• The customer does not like the packaging
• The customer expected a different design
• The customer is not satisfied with the subjective quality or finish
This does not affect claims relating to a verified defect or a product that is materially different from the product ordered.
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8. INSTALLATION, MODIFICATION OR MISUSE
Customers should verify the product before installation or use.
Returns will generally NOT be accepted where the product has been:
• Installed
• Modified
• Dismantled
• Soldered or altered
• Physically damaged
• Incorrectly wired
• Used with incorrect voltage
• Improperly tested
• Used in an incompatible machine
Damage caused by incorrect installation, wiring, voltage, handling or use will generally not be considered a product defect.
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9. PLASTIC AND FRAGILE PRODUCTS
Certain plastic spare parts and other fragile products may be susceptible to damage during transportation.
Customers are strongly advised to inspect the parcel carefully at delivery and record a continuous unboxing video.
Transit-related damage claims for plastic or fragile products will be considered only after verification of:
• Parcel condition
• Shipping label
• Packaging condition
• Product condition
• Photographs/videos
• Unboxing evidence, where available
Damage caused after delivery during installation, fitting, handling, modification or use will generally NOT be considered transit damage.
Where a transit-damage claim cannot be reasonably verified, the return request may be declined, subject to applicable law.
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10. MISSING ITEMS OR SHORT QUANTITY
If a customer believes that an order is short—for example, 10 pieces were ordered but only 8 pieces were received—the customer must contact Spare Part Wala within 48 hours of delivery.
The customer may be required to provide:
• Order number
• Photographs of the parcel
• Shipping label
• All products received
• Packaging photographs/videos
• Unboxing video, where available
Spare Part Wala may verify the claim against order details, packing records, shipment information and other available evidence.
If the shortage is verified, Spare Part Wala may provide the missing quantity or another appropriate remedy.
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11. UNBOXING VIDEO
Customers are strongly advised to record a continuous unboxing video from the time the sealed parcel is opened until all products and contents are visible.
The video should preferably show:
• Sealed parcel
• Shipping label
• Opening of the parcel
• Internal packaging
• All products received
An unboxing video may be required to verify claims involving damaged products, wrong products, missing products, short quantity or package tampering.
If an unboxing video is not available, Spare Part Wala may consider other available evidence. Where a claim cannot be reasonably verified, the return request may be declined.
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12. RETURN APPROVAL
Customers must contact Spare Part Wala and receive return instructions BEFORE sending any product back.
Customers should not send products directly to our address without prior approval.
A product being sent back without approval does not automatically make the customer eligible for a return or refund.
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13. RETURN SHIPPING COST
For a return caused by a customer-related reason, the customer will generally be responsible for:
• Arranging the return shipment
• Paying the return shipping charges
• Any other applicable cost of sending the product back
Such return shipping costs will generally not be reimbursed.
If the return is due to a verified wrong product supplied by Spare Part Wala or another verified seller-side issue, the customer will generally not be required to bear the applicable return shipping cost.
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14. PRODUCT CONDITION FOR RETURN
Where a return is approved, the product should generally be returned:
• In its original condition
• Unused, where applicable
• Without modification or alteration
• Without unnecessary damage
• With included parts/accessories
• With original packaging, where applicable
Products that have been installed, modified, dismantled or damaged by the customer may not be accepted for return where the issue is caused by such use or alteration.
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15. RETURN INSPECTION
Once a returned product is received, Spare Part Wala may inspect the product and verify the reason for the return.
Receiving a returned product does not automatically mean that the return or refund has been approved.
The final decision will be based on the product condition, order details, evidence provided and applicable policy.
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16. UNDELIVERED OR RETURNED-TO-SENDER ORDERS
If a parcel is returned to Spare Part Wala because the customer:
• Refused delivery
• Was unavailable to receive the parcel
• Provided an incorrect or incomplete address
• Provided an incorrect mobile number
• Did not collect the parcel from the post office/courier facility
• Otherwise failed to accept the shipment
such shipment will generally NOT be treated as a customer-approved product return.
Applicable forward and return shipping charges may be deducted from any eligible refund, as explained in our Refund Policy.
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17. REFUNDS
Return approval and refund approval are separate processes.
Where a returned product is eligible for a refund, the refund will be processed according to the Spare Part Wala Refund Policy.
For information about refund method, refund processing time, shipping deductions and other refund-related matters, please refer to our Refund Policy.
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18. FRAUDULENT OR MISUSE OF RETURN POLICY
Spare Part Wala may investigate return requests where there is a reasonable concern regarding:
• False or misleading claims
• Returning a different product
• Product replacement or tampering
• Intentional damage
• Repeated misuse of the return process
• Fraudulent activity
Return requests involving fraud or misuse may be declined, subject to applicable law.
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19. CONSUMER RIGHTS
Nothing in this Return Policy is intended to limit or exclude any rights or remedies that customers are entitled to under applicable Indian law.
Where applicable law provides a customer with a mandatory right or remedy, such rights will continue to apply.
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20. CONTACT US
For return-related queries, please contact:
Spare Part Wala
Arjuni Morgaon, Gondia, Maharashtra – 441701, India
Customer Support / WhatsApp: 8668674126
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When contacting us regarding a return, please provide your order number and a clear description of the issue.
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