PRIVACY POLICY

Last Updated: 18 August 2026
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Spare Part Wala (“Spare Part Wala”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and share information when you visit or use sparepartwala.in, create an account, place an order, contact our customer support, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
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1. About Spare Part Wala
Spare Part Wala is an online spare-parts store started in 2021.
Our business is based at:
Spare Part Wala
Arjuni Morgaon, Gondia, Maharashtra – 441701, India
We sell spare parts and related products online and provide delivery services across India.
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2. Information We Collect
Depending on how you use our website, we may collect information such as:
– Name
– Mobile number
– Email address
– Billing address
– Shipping/delivery address
– PIN code, city and state
– Order details and purchase history
– Payment-related information necessary to process your payment
– Account/login information, if you create an account
– Information you provide when contacting us through phone, WhatsApp, email or other customer-support channels
– Technical information such as IP address, browser type, device information and website usage information
– Cookies and similar technologies used on our website
We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy.
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3. How We Use Your Information
We may use your information for the following purposes:
– To process and fulfil your orders
– To arrange delivery of your products
– To provide order confirmation and order-status updates
– To contact you regarding your order
– To provide customer support
– To process payments and refunds
– To handle returns, replacements and complaints
– To maintain your account
– To improve our website, products and customer experience
– To prevent fraud, misuse and unauthorised activities
– To comply with applicable laws and legal requirements
– To measure website and advertising performance
– To send promotional or marketing communications where permitted and applicable
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4. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Payment transactions are processed through the applicable payment service provider. Spare Part Wala does not require customers to provide their complete card credentials directly to us.
Payment service providers may collect and process payment information in accordance with their own terms, privacy policies and security practices.
We do not intentionally request sensitive payment credentials such as your CVV or UPI PIN through phone, WhatsApp or email.
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5. Sharing of Information
We do not sell your personal information as a standalone business activity.
We may share necessary information with service providers and other parties when reasonably required to operate our business, provide our services, comply with applicable law or protect our rights.
This may include:
– Payment service providers
– Delivery and courier companies
– India Post or other postal services
– Website hosting and technical service providers
– Website analytics and security service providers
– Advertising and marketing platforms, where applicable
– Customer-support service providers
– Government authorities or law-enforcement agencies where required or permitted by applicable law
For example, your name, mobile number and delivery address may be provided to a courier or postal service so that your order can be delivered.
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6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may help us to:
– Keep products in your shopping cart
– Maintain login/session functionality
– Remember certain preferences
– Understand how visitors use our website
– Improve website performance
– Measure advertising and marketing performance, where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
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7. Analytics and Advertising
We may use third-party analytics and advertising services to understand website usage, measure marketing performance and show relevant advertisements.
These services may use cookies, pixels or similar technologies.
Where applicable, these services may process information such as:
– Device information
– Website activity
– IP address
– Browser information
– Advertising interactions
– Other technical identifiers
Such third-party services may process information according to their own privacy policies and applicable laws.
Where consent is required by applicable law, appropriate consent will be obtained.
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8. WhatsApp and Customer Support
If you contact Spare Part Wala through WhatsApp, phone, email or another customer-support channel, we may use the information you provide to:
– Respond to your enquiry
– Provide order support
– Help with product-related questions
– Resolve complaints
– Assist with returns, refunds or replacements
– Provide other services requested by you
Please do not send unnecessary sensitive personal information through customer-support channels.
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9. Order and Delivery Information
To process and deliver your order, we may need to provide relevant information such as:
– Name
– Mobile number
– Shipping address
– PIN code
– Order details
to the delivery partner, courier company or postal service handling your shipment.
This information is shared only as reasonably necessary for order fulfilment and delivery.
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10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retention for:
– Order fulfilment
– Customer support
– Accounting and financial records
– Returns and refunds
– Dispute resolution
– Fraud prevention
– Legal and regulatory compliance
When information is no longer required, we may delete it, anonymise it or otherwise securely dispose of it, subject to applicable legal requirements.
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11. Data Security
We take reasonable technical and organisational measures designed to protect your personal information against:
– Unauthorised access
– Loss
– Misuse
– Alteration
– Unauthorised disclosure
– Destruction
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted to or through our website.
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12. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services, including payment services, delivery services, social-media platforms, analytics services and other external services.
We are not responsible for the privacy practices, content or security of third-party websites or services.
We recommend reviewing the applicable privacy policies of third-party services before providing them with personal information.
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13. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
– Request information about the personal data we process about you
– Request correction of inaccurate or incomplete information
– Request deletion of personal information where applicable
– Withdraw consent where processing is based on consent
– Raise a complaint regarding the processing of your personal information
– Exercise other privacy rights available under applicable law
To exercise an applicable privacy right or raise a privacy-related concern, you may contact us using the details provided in the Contact Us section.
We may take reasonable steps to verify your identity before processing certain privacy requests in order to protect your information and prevent unauthorised requests.
Certain information may need to be retained where required by law or where reasonably necessary for legal, accounting, security or dispute-resolution purposes.
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14. Marketing Communications
If you receive promotional communications from us, you may request to stop receiving such communications.
You may contact us to opt out of promotional communications where applicable.
However, order-related and service-related communications may still be sent when necessary, including:
– Order confirmations
– Payment updates
– Shipping updates
– Delivery information
– Refund information
– Return/replacement updates
– Important service or security messages
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15. Children’s Privacy
Our website is intended for general users and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
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16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
– Our services
– Website functionality
– Technology
– Business practices
– Data-processing practices
– Applicable laws and regulations
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
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17. Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Nothing in this Privacy Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.
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18. Contact Us
If you have any questions, concerns, privacy requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Spare Part Wala
Address:
Arjuni Morgaon, Gondia, Maharashtra – 441701, India
Customer Support: 8668674126
WhatsApp: 8668674126
We will review privacy-related requests and respond in accordance with applicable law and our procedures.
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19. Privacy Commitment
Spare Part Wala aims to collect and use personal information responsibly, transparently and only for legitimate purposes.
We are committed to taking reasonable steps to protect customer information and to improving our privacy and data-protection practices as our business, technology and applicable laws evolve.
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©Spare Part Wala. All Rights Reserved.