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Spare Part Wala delivers spare parts across India. This Shipping Policy explains our order processing, dispatch, delivery, tracking and shipping-related procedures.

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We currently provide delivery services across India.

Orders are shipped through available shipping partners, primarily:

• India Post

• Delhivery

The shipping partner may vary depending on the delivery location, service availability and other operational factors.

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Orders are generally processed and dispatched within 2–3 business days after the order is confirmed.

Dispatch time may vary due to:

• Sundays and public holidays

• Order verification

• Product availability

• High order volume

• Operational or unforeseen circumstances

Orders are dispatched as soon as reasonably possible after processing.

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Applicable shipping charges are calculated and displayed at checkout before the order is placed.

Shipping charges may vary depending on factors such as:

• Delivery location

• Order details

• Package size and weight

• Available shipping service

The shipping charge displayed at checkout will apply to the order.

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Orders are generally delivered within approximately 8–10 working days after dispatch.

Delivery time may vary depending on:

• Delivery location

• India Post or courier service

• Remote or difficult-to-reach locations

• Weather conditions

• Public holidays

• Transportation delays

• Operational issues

• Other circumstances beyond our reasonable control

The estimated delivery time is not a guaranteed delivery date.

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Customers should carefully review their order before placing it.

Once an order has been placed, additional products cannot be added to that order. Customers who wish to purchase additional products must place a new order separately.

The new order will be treated as a separate order and the applicable shipping charges shown at checkout will apply.

Customers may request cancellation before order processing or packing has started. However, cancellation is not guaranteed and may not be accepted once order processing or packing has started.

If cancellation is approved, any applicable refund will be processed in accordance with our Refund Policy.

Once an order has been dispatched, cancellation will generally not be accepted.

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After an order has been dispatched and tracking information becomes available, customers can view their tracking details through the My Account section of our website.

To check tracking information:

1. Log in to your account on Spare Part Wala.

2. Open the My Account section.

3. Go to Orders.

4. Open the relevant order to view the available tracking information.

Tracking information may take some time to become available after dispatch.

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For larger orders or orders containing multiple products, Spare Part Wala may ship the order in multiple parcels depending on package size, weight, product availability and shipping arrangements.

Different parcels from the same order may have different tracking details and may be delivered separately or on different dates.

Customers should check the available tracking information in the My Account → Orders section before reporting any product as missing.

If any product or quantity is still missing after all parcels related to the order have been delivered, the customer should report the issue according to the Missing Items / Short Quantity conditions in our Return Policy.

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Customers are responsible for providing a complete and accurate delivery address and mobile number while placing an order.

Spare Part Wala will not be responsible for delivery problems caused by:

• Incorrect address

• Incomplete address

• Incorrect PIN code

• Incorrect mobile number

• Missing or incorrect address information

If an order is returned because of an incorrect or incomplete address or another customer-related delivery issue, applicable shipping and return shipping charges may apply as described in our Refund Policy.

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The delivery partner or postal service may make delivery attempts according to its standard procedures.

Customers may be required to coordinate with the delivery partner or India Post if necessary to complete delivery.

If the customer refuses delivery, remains unavailable, does not collect the parcel, or otherwise fails to receive the shipment, the parcel may be returned to Spare Part Wala.

Such returned shipments are subject to the applicable provisions of our Refund Policy, including applicable shipping and return shipping charges.

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Although we aim to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Heavy rainfall or natural events

• Transportation issues

• Strikes or service disruptions

• Public holidays

• Postal or courier operational delays

• Remote-area delivery limitations

• Other unforeseen circumstances

A delay in delivery does not automatically make an order eligible for cancellation or refund.

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Customers are advised to carefully inspect the parcel at the time of delivery.

If the parcel appears to be significantly damaged, opened or tampered with, customers should take clear photographs/videos and contact Spare Part Wala as soon as possible.

For damaged-product claims, customers may be required to provide photographs, videos and/or an unboxing video for verification, as explained in our Return Policy.

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Shipping charges and return-shipping charges are subject to the conditions specified in our Refund Policy.

Please refer to our Refund Policy for information regarding:

• Refund of shipping charges

• Return shipping costs

• Returned-to-sender shipments

• Customer-related delivery failures

• Other shipping-related refund deductions

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For shipping or delivery-related queries, please contact:

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When contacting us regarding an order, please provide your order number.

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