SPARE PART WALA – TERMS & CONDITIONS

Last Updated: 20 August 2026
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Welcome to Spare Part Wala. These Terms & Conditions govern your use of sparepartwala.in and your purchase of products through our website.
By accessing or using our website or placing an order, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return Policy and Refund Policy.
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1. ABOUT SPARE PART WALA
Spare Part Wala is an online store dealing in spare parts and related products for electrical appliances, power tools, machines and other equipment.
Business Address:
Spare Part Wala
Arjuni Morgaon, Gondia, Maharashtra – 441701, India
Customer Support / WhatsApp: 8668674126
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2. USE OF OUR WEBSITE
You agree to use our website only for lawful purposes.
You must not:
• Use the website for fraudulent or unlawful activities
• Provide false or misleading information
• Attempt to gain unauthorised access to the website or another customer’s account
• Interfere with the website’s operation or security
• Use the website to distribute harmful software or malicious content
• Misuse our website, products, services or customer-support systems
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3. CUSTOMER ACCOUNT
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for activities carried out through your account.
You should provide accurate and updated information when creating or using an account.
If you believe that your account has been accessed without your permission, please contact us.
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4. PRODUCT INFORMATION
We make reasonable efforts to provide accurate product names, descriptions, specifications, images and other information on our website.
However, minor differences may occur due to:
• Manufacturer or supplier changes
• Product batches
• Packaging or label changes
• Product availability
• Photography or screen/display differences
The applicable model, specification and product details stated in the product listing should be checked carefully before placing an order.
Packaging, labels, colours or outer presentation may vary, provided the applicable product model and specification remain consistent with the listing.
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5. SPARE PART COMPATIBILITY
Spare parts are technical products and compatibility may depend on the specific machine, model, version, size, specification or other technical factors.
Customers are responsible for verifying compatibility before placing an order.
If you are unsure whether a spare part is suitable for your machine, we recommend contacting our customer support or consulting a qualified technician before ordering.
Customers should not rely solely on the appearance of their old or removed part when selecting a replacement.
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6. PRODUCT INSPECTION BEFORE INSTALLATION
Customers should carefully check the product, model, size, specification and quantity before installation, modification or use.
Customers should not install or modify a product before verifying that it is the correct product for their machine.
Issues caused by incorrect installation, wiring, voltage, modification, dismantling, misuse or use in an incompatible machine may not be treated as product defects.
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7. PRICES AND PRODUCT AVAILABILITY
We make reasonable efforts to keep product prices and availability information accurate.
Prices, availability and product information may change from time to time without prior notice.
The price displayed at checkout at the time of placing an order will apply to that order, subject to applicable law and any obvious pricing or technical error.
If an obvious pricing, availability or technical error occurs, Spare Part Wala may contact the customer to resolve the issue before fulfilment.
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8. ORDER PLACEMENT AND ACCEPTANCE
When you place an order on our website, you are making a request to purchase the selected products.
An order may be subject to verification, payment confirmation, product availability and other processing requirements.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of:
• Product unavailability
• Incorrect pricing or technical errors
• Payment problems
• Suspicious or fraudulent activity
• Incomplete or incorrect customer information
• Other legitimate operational reasons
If an order is cancelled after payment has been received, any applicable refund will be handled according to our Refund Policy.
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9. ORDER MODIFICATION AND CANCELLATION
Once an order has been placed, additional products cannot be added to the existing order.
Customers who require additional products must place a new order separately.
Order cancellation is subject to the conditions stated in our Shipping Policy.
Once order processing or packing has started, cancellation may not be accepted.
Once an order has been dispatched, cancellation will generally not be accepted.
For complete cancellation and refund conditions, please refer to our Shipping Policy and Refund Policy.
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10. PAYMENT
We provide the payment methods available on the website at the time of checkout.
Customers must provide accurate payment and billing information where required.
Payments may be processed through third-party payment service providers.
We do not intentionally store complete debit card, credit card, CVV or other sensitive payment credentials on our own servers where such information is handled directly by the payment service provider.
Payment processing is subject to the terms and security practices of the applicable payment service provider.
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11. SHIPPING AND DELIVERY
Shipping and delivery are subject to our Shipping Policy.
We generally dispatch orders within 2–3 business days after order confirmation and estimated delivery is generally 8–10 working days after dispatch.
Delivery times are estimates and may vary due to courier/postal operations, weather, holidays, remote locations and other circumstances beyond our reasonable control.
For complete shipping information, please refer to our Shipping Policy.
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12. MULTIPLE SHIPMENTS
Larger orders or orders containing multiple products may be shipped in multiple parcels.
Different parcels from the same order may have different tracking information and may be delivered separately.
Customers should check all available tracking information before reporting an item as missing.
Missing or short-quantity claims are subject to the conditions stated in our Return Policy.
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13. RETURNS AND REFUNDS
Returns and refunds are subject to our separate Return Policy and Refund Policy.
Customers should carefully review these policies before placing an order.
Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights or remedies available under applicable law.
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14. CUSTOMER RESPONSIBILITY FOR ORDER INFORMATION
Customers are responsible for providing correct:
• Name
• Mobile number
• Email address
• Billing information
• Shipping address
• PIN code
• Product/model/variant selection
Spare Part Wala will not be responsible for problems resulting from incorrect or incomplete information provided by the customer, subject to applicable law.
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15. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
All website content, including but not limited to:
• Spare Part Wala name and branding
• Logo
• Product photographs created or owned by us
• Text and descriptions
• Graphics
• Website design
• Other original content
may be protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, publish, distribute, sell or commercially use our original website content without prior written permission, except where permitted by applicable law.
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16. THIRD-PARTY SERVICES
Our website may use third-party services such as:
• Payment gateways
• Courier and postal services
• Website hosting services
• Analytics services
• Advertising services
• Other technical or business service providers
These services may be governed by their own terms and policies.
Spare Part Wala is not responsible for the independent policies or operations of third-party services, except to the extent required by applicable law.
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17. WEBSITE AVAILABILITY AND ERRORS
We aim to keep our website available and functioning properly.
However, temporary interruptions, technical errors, maintenance, server problems, internet connectivity issues or other technical problems may occur.
We may update, modify, suspend or discontinue any website feature or service when reasonably necessary.
We will make reasonable efforts to correct material errors when identified.
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18. FRAUD, MISUSE AND SUSPICIOUS ACTIVITIES
Spare Part Wala may investigate orders or account activities where there is a reasonable concern regarding:
• Fraudulent transactions
• False or misleading information
• Repeated misuse of return/refund procedures
• Payment abuse
• Multiple suspicious orders
• Intentional damage or replacement of products
• Unauthorised use of another person’s account or payment method
Appropriate action may be taken in accordance with applicable law.
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19. LIMITATION OF LIABILITY
Spare Part Wala will not be responsible for losses or delays arising from circumstances beyond our reasonable control, including courier/postal delays, natural events, technical failures, service interruptions or other unforeseen circumstances.
Nothing in these Terms & Conditions excludes or limits any liability, right or remedy that cannot legally be excluded or limited under applicable law.
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20. GOVERNING LAW
These Terms & Conditions shall be governed by the applicable laws of India.
Nothing in these Terms & Conditions is intended to limit or exclude any mandatory rights or remedies available to consumers under applicable law.
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21. CHANGES TO THESE TERMS
Spare Part Wala may update these Terms & Conditions from time to time to reflect changes in our business, website, services, technology or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review these Terms & Conditions periodically.
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22. CONTACT US
For questions regarding these Terms & Conditions, please contact:
Spare Part Wala
Arjuni Morgaon, Gondia, Maharashtra – 441701, India
Customer Support / WhatsApp: 8668674126
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