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Spare Part Wala processes refunds only for refund requests that have been reviewed and approved in accordance with this policy.

Product return eligibility and return conditions are covered separately in our Return Policy.

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A refund may be issued only after a refund request has been reviewed and approved by Spare Part Wala.

Refunds may be applicable for verified cases such as:

• Wrong product supplied by Spare Part Wala

• Verified defective product

• Verified transit damage

• Verified missing or short quantity

• Approved cancellation before dispatch

• Product unavailable and the order cannot be fulfilled

• Any refund required under applicable law

Refund approval is subject to verification and the conditions of our Return Policy.

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The product supplied will generally match the product shown in the product image and described in the product listing on our website.

The applicable product model and specification will remain the same. However, packaging, labels, packaging colour, branding or outer presentation may vary due to manufacturer batches, supplier changes or product availability.

A difference in packaging or outer presentation alone will not be a valid reason for return or refund, provided that the product supplied matches the product shown/described and the applicable model and specification.

If the product received matches the product shown and described on our website but looks different from the old part removed from the customer’s machine, the difference in appearance alone will not be a valid reason for a refund.

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Refunds are generally not available for customer-related issues such as:

• Wrong model, size or specification ordered

• Compatibility or fitment problems with the customer’s machine

• Customer failing to check compatibility before ordering

• Customer not consulting a technician where necessary

• The customer does not like the product’s appearance, packaging or subjective quality

• Incorrect installation, wiring, voltage or use

• Damage caused after delivery by the customer

Please refer to our Return Policy for complete return conditions.

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Original shipping/delivery charges are generally non-refundable.

For customer-related returns, the customer is responsible for arranging and paying the return shipping cost. Such return shipping charges are generally not refundable.

If an order is returned because the customer refused delivery, was unavailable, provided an incorrect or incomplete address, or otherwise failed to receive the parcel, applicable forward and return shipping charges may be deducted from any eligible refund.

If the issue is verified to be caused by Spare Part Wala, such as a wrong product supplied by us or a verified product defect, the applicable return-shipping cost will generally not be charged to the customer.

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If only part of an order is eligible for a refund, only the eligible amount will be refunded.

For example, if 10 pieces were ordered and a shortage of 2 pieces is verified, the refund may be limited to the value of those 2 missing pieces.

Applicable non-refundable shipping charges may be excluded or deducted where permitted.

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Approved refunds will not necessarily be credited to the original payment method.

Customers may be required to provide a valid:

• UPI ID, or

• Bank account details

for receiving the approved refund.

Customers are responsible for providing correct refund details.

Spare Part Wala will never ask for a UPI PIN, ATM PIN, CVV, OTP or internet-banking password for processing a refund.

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Once a refund is approved, Spare Part Wala generally initiates the refund within 1–2 business days.

The time taken for the amount to reach the customer’s UPI or bank account may depend on the relevant bank or payment service provider.

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A refund may be rejected if:

• The return or refund request does not meet the conditions of our Return Policy

• The customer ordered the wrong or incompatible part

• The product supplied matches the product shown/described on our website and the applicable model/specification

• The claim cannot be reasonably verified

• The applicable reporting period has expired

• The product was installed, modified, damaged or misused by the customer

• The product was returned without approval

• The claim involves false information, fraud or misuse

This does not affect any rights or remedies that customers are entitled to under applicable Indian law.

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For refund-related queries, please contact:

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